Frequently Asked Questions
Please browse or search the questions below and contact us if you have a question that isn't answered below.
Our CCTV system encrypts all recorder footage, preventing it from being played back on an alternative device.
Yes, client software is available for our system, so you can watch it on your Windows PC.
Yes, you can have many additional display screens wherever you require. Each screen can display different cameras.
Viewing of cameras is determined by the user’s authority. Staff can view some or all cameras, as defined by the business owner or an authorised person in your business.
Viewing of cameras on the remote App is determined by the user’s authority. Staff can view some or all cameras, as defined by the business owner or an authorised person in your business.
Yes, even if you have fixed lens cameras in operation, our CCTV system allows you to digitally enlarge an image if required. In fact, you can do this on the live view and recorded images from both the main controller in your office and the remote App.
Via a free App we’ll help you set up. Please note, an internet connection is required onsite and wherever your mobile device is located. Android and iOS Apps are available.
Yes, with our CSI Remote App, you can view live and recorded footage remotely.
The location and position of a camera will determine the best housing (shape of the camera) to be used. For example, a bullet camera may be better with direct sunlight whereas a dome camera in a low position may be best to use in that location, given its vandal-resistant qualities.
Camera specifications are constantly evolving and improving. Please discuss the specifics of your system with your CSI Consultant.
Yes, they are.
Yes, on our CCTV system this is possible.
Yes, our camera housings are heat-resistant metal, not plastic.
Yes, our camera housing is water and dust proof.
When it’s not practical to connect cameras via cable we use commercial Wi-Fi connections.
Not necessarily. We can show you 2MP cameras with superior image quality to 4MP and 8MP cameras. Megapixels (MP) are not the only determinant of image quality. Lens quality, processing chip and tuning of settings of components within a camera are major factors in the image quality you’ll experience. Our CSI consultant can explain this to you during a meeting.
Yes, responsible facial detection is an available option on some cameras. Please discuss your requirements with a CSI Consultant.
Yes, you don’t need a training course to know how to operate the CCTV system as it has been designed in an intuitive and user-friendly way. We’ll show you how to use it and this assistance is free.
No, in fact upon export to a USB drive the player is automatically included to enable the recipient to readily play and view the recorded footage.
Yes, you can.
No, our CSI software developers have designed the system to be self-contained by providing alerts directly to our external Cloud Monitoring Alert site. This avoids the complication of using your computer network with additional software.
The CCTV system will automatically delete the oldest recording and continue to record.
It’s up to you. Just tell us how long you wish to retain footage for, and we’ll configure your system accordingly. In fact, our system enables different cameras to operate different retention periods.
We show you how to move event footage to a USB portable drive or store it on a segregated portion of the CCTV system’s hard disc drive where it won’t be deleted.
A hard disc drive that’s manufactured to a higher quality than standard discs because it will be in constant use, 24 hours per day, 7 days per week.
We remotely monitor your hard disc drive (HDD) performance so we can alert you to any issues which may have occurred, e.g. power surge corrupting the HDD. This is exceptionally important as live images will still be visible on your monitor even if the system has stopped recording due to a HDD fault. By being proactive, we ensure you’re always made aware if your system is not fully functioning.
Not always. When practical, we’re able to use existing cabling to save our customers money.
Yes, when applicable or requested by a customer.
Yes, it’s more practical to move the cameras and controller, but leave the cabling.
It’s your personal preference. Typically, customers choose to install it in their IT Server area, however it’s up to you.
No, we can wireless connect cameras if required.
The length of installation time is different for each customer’s site. We accommodate your requirements by varying the timing and number of installers devoted to a given installation.
Technical specifications evolve at least every three months for the products we develop and supply. Because changes to both the hardware and software of our cameras and controllers are so frequent, it’s challenging to publish current specifications data on our website. If you require technical details and specifications, please ask your CSI consultant.
No, we can support and maintain the system for you. By design, our CCTV system has an open platform with options for external integration, bandwidth management, security features, remote configuration, and other extensive control options.
However, your I.T. Department can control and configure the system if you prefer.
We proactively monitor your CCTV system and automatically advise you if your system is not recording to the hard disc drive.
It’s pointless installing a CCTV system if you don’t have the footage of an incident when you need it. Typically, our industry advises customers to manually check if it’s recording at the start and end of each day. We believe this is a time-wasting procedure and highly unreliable. Our systems are provided with hard disc drive monitoring. We automatically advise you if the system has a hard disc drive issue. For example, we’ll CSI Assistant you if a staff member turns your CCTV off, because the hard disc drive would not have responded to our proactive checks.
No, our installations include the supply of a monitor at the controller.
UPS stands for Uninterrupted Power Supply. We supply a UPS with the systems to help filter power on the customer’s site. These may be used at the controller and with some managed switches. Please discuss this in greater detail with your CSI consultant.
We can’t answer this for you. Please contact your insurance provider to discuss this.
More than 90% of our customers choose to rent their CCTV system via monthly instalments. However, you can choose to purchase the system. Regardless of your preferred method of payment, our Warranty and superior after sales support is identical.
Yes, if your needs change, your rental can be changed.
Yes, systems can be expanded upon, or upgraded when the need arises.
Yes, our company, sales consultants and installers all hold current security licenses.
We specialize in CCTV and Automated Business Information. Speak to one of our consultants about security products you may require to complement your existing system. We have specialist partners we can refer you to, or who can work with us.
Yes, we have staff in Australia who are accomplished developers. Your CSI consultant can arrange for you to speak to one of our developers or arrange a discussion with a product technician should you require more detailed technical information.