Our support
We have been supporting businesses for over 30 years and understand the importance of being responsive, so you don't let your customers down.
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Software development and support is conducted in-house with our CSI engineers, based in Australia.
Our commercial-grade systems can be monitored remotely for proactive maintenance and after sales support.
Your single point of contact for design, purchase and support
If you have technical difficulties, please call us. You don’t need to call different suppliers for different components either. We deal with everything – in the one place.
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That includes cameras, cabling, recorder, software, mobile app, monitors, switches, wireless connections, hard disc back-up and more.
CAMERAS
Full range of cameras including PTZ, Bullet, Dome, Mini dome, Automatic variable and 360°.
CABLING AND WIFI
From a single room to multi-site, we can get your system connected.
SERVER HARDWARE
We ensure you have the video processing power you need.
MONITORING
Proactive monitoring, ensuring you never lose sight of your business.
CSI CCTV SOFTWARE
Overlay the camera feed with other data to create a combined record of business activity.
MONITORS, SWITCHES & DISPLAYS
Extensive range of small to large, monitors and displays.
ALERTS AND REPORTS
Get real-time updates on suspicious activity and scheduled reports on on business efficiency.
MOBILE APP
Check real-time camera feeds, follow-up on alerts or review reports - all from your phone.
Why our customers
love our support
Hardware AND Software support
You’ll never have your hardware supplier blaming the software people for any performance issues – you call us and we’ll make sure any problem is resolved.
We’re accountable for your full customer experience because we supply hardware manufactured to our specifications and write the software for our CSI-CCTV system, cloud monitoring and remote viewing mobile apps.
5 year camera guarantee
CSI Surveillance will replace faulty or manufacture camera defects.
We’ll replace with an identical camera, or if one is not available, a camera with similar features, provided it’s within 5 years from the date of installation.
Proactive
Support
CSI remotely monitors all hardware, proactively notifying us and you of potential issues. Catching issues before they become bigger problems.
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Our support team guarantee to complete analysis of all proactive alerts within the next business day.
Free wall, fence and window signage
Signage is a great way to remind staff, visitors or potential intruders that they are being watched at all times.
You can select from three different sizes of wall and fence signs. Window stickers are also available for your use.
Specialist CCTV Provider with industry partners
We specialise in CCTV and Automated Business information.
Should you require security products such as Access Control, alarm and monitoring, security lighting, security fencing and gates, or security patrolling, please speak to one of our CSI consultants, and we'll introduce you to our specialist partners.